Return Policy
We want you to be completely satisfied with your purchase from AIRV6. If you have any issues or concerns with our products upon receiving them, please follow the return policy below:
Eligible Returns:
Products with manufacturing defects or shipping damage.
Items that do not match your order specifications, such as model, color, or size discrepancies.
特点
Products that have been used, damaged, or altered, and are not due to quality issues.
Custom products (e.g., custom drones, specially designed modules).
Return requests submitted after the return window (see below).
Return Window
You must submit your return request within 7 days of receiving your order. Requests beyond this period will not be accepted.
Return Process
- Contact AIRV6 Customer Service: Please reach out to us via xiaofei@airv5.com or our designated after-sales service platform.
- Provide Required Information: Include your order number, the reason for return, and photos or videos as evidence (e.g., of product damage or incorrect items).
- Review and Confirmation: We will review and confirm your return request within 3 business days.
Return Instructions: Once confirmed, we will provide you with the return address and detailed instructions for returning the items.
Return Shipping Fees
If the return is due to quality issues or shipping errors, we will cover the return shipping costs.
If the return is due to personal reasons (e.g., incorrect purchase), the customer will be responsible for the return shipping fees.
Refund Policy
Refunds will be processed within 7-10 business days after we receive and verify the returned items.
Refunds will be issued using the original payment method.
After-Sales Service
- If you encounter any issues during the return process, feel free to contact our customer service team, and we will assist you promptly.
- For custom products, we recommend thoroughly reviewing the product details before purchase to avoid unnecessary returns due to incorrect orders.
We value your shopping experience, and if you encounter any issues, please reach out to us. We will do our best to provide you with a satisfactory solution.
